Return & Refund Policy

1. Before You Sell Your Device

A request for a quote or an appointment does not obligate you to sell your device. You may decline an offer before accepting the final transaction. Contact us if you need to cancel or reschedule a local appointment.

You must own the device or have authority to sell it. We do not accept stolen or blacklisted devices. Eligibility depends on the device model, condition, functionality, and ownership or carrier restrictions.

2. Inspection & Final Offers

An initial quote is based on the information you provide. We inspect the device and confirm its condition before payment. If the inspected condition differs from the description, the final offer may change.

You may accept or decline the final offer. If you decline before completing the sale, you keep your device; requesting a quote or having it inspected does not require you to accept a revised offer.

Before completing a sale, remove personal data, sign out of relevant accounts, and remove activation locks as required for the agreed transaction.

3. Questions After a Completed Transaction

If you believe a completed transaction contains an error, or you wish to ask about reversing it, contact us with the transaction details. Any reversal, device return, or repayment arrangement depends on the transaction circumstances, any applicable written agreement, and applicable law.

This page does not establish a 14-day retail return program for devices you sell to us. It does not override a return or refund commitment separately provided in writing for a particular transaction or limit rights available under applicable law.

4. Payment Questions

Payment follows device inspection, confirmation of condition, and acceptance of the final offer. The payment method is agreed for the transaction, such as cash or Zelle.

If you believe an agreed payment is missing or incorrect, contact us using the details below. Include the transaction date, device model, agreed amount, and relevant receipt or messages. Do not send passwords, account login details, or full financial account numbers.

Payment-provider processing times may vary. We do not promise a fixed refund processing period unless one is expressly agreed for your transaction.

5. Conditional 14-Day Retail Return Policy

Device sales to customers are not currently offered through this website. The following policy applies only if USA Tech Buyer begins offering retail device sales and provides these terms for your purchase. It does not apply to devices customers sell to us and does not announce that retail sales or delivery services are currently available.

Return Window & Eligibility

For a future retail purchase covered by these terms, you may request a return within 14 days after receiving the device. The device must be unused by you beyond reasonable inspection, in the condition supplied to you, and include the supplied packaging, accessories, and documentation. A receipt or other proof of purchase is required.

Requesting a Return

Email [email protected] within the return window with your purchase details and reason for returning the device. We will provide return authorization and instructions for an eligible return. Contact us before sending or bringing back a device. This conditional policy does not establish a mail-in device-buying service.

Return Costs

If shipping is offered for a future retail transaction, return shipping for a change-of-mind return is your responsibility, and original shipping charges are non-refundable unless the purchase terms or applicable law require otherwise. For a wrong, damaged, defective, or misdescribed item, contact us for the applicable remedy and return arrangements. Any additional shipping terms will be disclosed before purchase.

Inspection & Refunds

We will inspect the returned device against the return conditions. If the return is approved, we will issue a refund to the original payment method within 7–10 business days after approval. Your payment provider may require additional time for the credit to appear.

Exceptions & Your Rights

Customized or personalized items, and clearance items clearly identified as final sale before purchase, are excluded from change-of-mind returns. These exceptions do not limit remedies for faulty or misdescribed goods or other rights required by applicable law. Any transaction-specific return commitments remain applicable.

6. Updates & Related Policies

We may update this policy and change the date above. Updates do not remove rights or commitments that applied to an earlier transaction.

Read our Terms & Conditions for transaction terms and our Privacy Policy for information about personal data.